As per Australian Consumer Commission
Repair, replace, refund, cancel
- When a business sells a product or service that doesn’t meet basic rights, known as, it must offer the consumer a solution.
- Businesses must not tell consumers to take the problem to the manufacturer or importer.
- When a product has a major problem, consumers can choose between a refund or replacement.
- When a service has a major problem, consumers have a right to alter their agreement with the service provider.
- Businesses must fix a minor problem with a product or service by at least giving a free repair.
Please note, any damage or fault found due to customer negligence will not be covered under warranty
